Improving Communications. (11-12-2003)
You will know that we have recently introduced direct dial telephone numbers to make communications more direct
and also to save time. Comments from both customers and suppliers alike have been extremely favourable and that
makes the whole exercise (and investement) well worthwhile.
We would also like to point out that you can make direct contact via e-mail so please ask for any individual e-mail
addresses you may require. |
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New joiners at Doncaster and Glasgow. (11-12-2003)
Our continued growth throughout the year has resulted in several additional people joining the Trupart and IMPS
teams.
On the customer service side in Doncaster, Steven Walker and Tim James are new to the company and Carl Gregg has
transferred from the purchasing department.
In Glasgow Louise Rennie and Andy McAllister have both joined to further improve the service. |
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Web Site Redesigned. (09-12-2003)
The Trupart web site has been completely redesigned to make it easier for customers to find just exactly what they
want.
New features include animated flash screens, company profiles and a product range guided tour. The new site also
has an improved news system, on-line product catalogues, and the facility to download PDF versions of the Trupart
printed catalogues.
Over the next few months further alterations will be made to the site to improve its operation.
We welcome your feedback so please tell us what you think about the changes. |
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FSG Partner Supply Agreement. (01-10-2003)
Trupart has been appointed as a Partner Supplier to The Factoring Services Group for the supply of Wiper Blades.
The agreement is initially for a two year period and will include product supplied in both the Trupart and the
FSG's Independent Plus brands.
The new agreement takes effect from 1st October and will be in addition to other ranges already supplied to the
Group
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The Trade Show Circuit. (15-09-2003)
Always on the lookout for new products or opportunities
to further improve our service offer, the Trupart team 'hit the road' in the coming months as the Trade Shows approach.
First is the Equip Auto Show, Paris in October followed by the SEMA Show, Las Vegas in November. As yet it is still
unclear as to whether a 'new' UK Trade Show will be held next year or if the Automotive Trade Show will return
but Trupart will be exhibiting provided there is a show to attend. |
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Find the Tru Part on the Web. (11-09-2003)
In addition to the Trupart catalogues being
available in an electronic format via MAM AutoCat and the CCI Triad MasterCat you will soon be able to determine
vehicle applications via the www.trupart.co.uk web page.
The new service will by powered by EasyCat and will feature competitor and OE cross reference information along
with application details and a buyer's guide. The service should be online by the end of October. |
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Wiper Blade Catalogue.
The new Wiper Blade catalogue mentioned
in the May news bulletin is now available and perfectly timed for the coming season. There are several new part
numbers available covering many new applications and for the first time refills are available.
Ask your ASM or business manager for a catalogue and details of the current blade promotion. |
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Lighting and Door Mirror Catalogue. (01-09-2003)
The rapid sales growth of the Lighting and
Door Mirror ranges, combined with ongoing range development has required another update of the Trupart catalogue.
This is the second update within 12 months and is not just a reprint but a new edition following a full range review.
The catalogue features an extension of the Performance Lamps section and dozens of new applications. |
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DDI Telephone System. (26-08-2003)
Today we go live with our new Direct Dial
telephone system.
Each department, and everyone in contact with customers will have a direct dial number to save callers' time and
to again help improve service. If the person you want is on another call or is not available then you get the person
on the next desk.
No frustrating voice mail, no waiting for that return call - but straight to your target or someone near by. At
the moment we have to 'transfer' over 70% of all incoming calls and this uses everyone's time.Our target is to
cut this to below 20% but to make this possible callers need to use the new DD numbers.
Listed below are a selection of popular DD number but if you need someone else just ask. And as you would expect
you can still use the old numbers if you prefer.
NEW DIRECT DIAL PHONE NUMBERS
SALES DIRECT:
DAMIAN: 01302 381890
JAYNE: 01302 381891
CARL: 01302 381892
PAUL: 01302 381893
JAMES: 01302 381894
AVINDER: 01302 381895
TIM: 01302 381896
BEV: 01302 381889
GENERAL SALES LINE: 01302 344919
LIGHTING DIRECT:
CARL: 01302 381886
STEVEN: Number Available Soon
DAVE: 01302 381887
DARREN: 01302 381888 |
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Brake Disc and Drum Catalogue. (15-08-2003)
The Brake Disc and Drum programme was one of Trupart's original product ranges when the company started back in
1986 and it still deserves its status as one of our 'winning products'.
The latest catalogue now contains over 800 references covering thousands of vehicle applications and helps maintain
Trupart as a leader within this sector. |
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Trupart Spoiler Range. (17-07-2003)
The latest addition to the Trupart 'Body' programme is a range of Spoilers. These are aftermarket items designed
to replace those damaged during the normal life of the vehicle.
However, there is increasing demand from customers who wish to fit spoilers where they were not originally supplied
as a standard item. "An easy and cost effective way to customise a car".
Why not ask for details? |
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Half Year Update. (05-07-2003)
The successes of 2002 have rolled over into the new-year with company revenues currently running at 15% up on the
previous year. The domestic market is showing particularly strong growth although good progress has also been made
in selected export markets.
No doubt some of the growth has been attributable to the demise of certain competitors over the last 12 months
but the key reasons are believed to be Trupart's continued focus on market requirements and ongoing developments
in customer service. |
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Wiper Blade developments. 12-05-2003)
Recent introductions to the Trupart Wiper programme include the TV650 and TV700 people carrier blades, fully rubber
enclosed Snow Blades and the curved blades for certain VW and Audi applications.
A new catalogue will be available in time for the Autumn season |
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Red Nose Day (23-03-2003)
Staff in both Doncaster and Glasgow entered into the spirit of the Comic Relief activities this year with over
£250 being raised.
'Contributions' were made for hair colouring, unusual clothes and dressing down. With 'fines' being paid for those
too proud (?) to join in.
One chap in Glasgow even walked to the local McDonalds at lunchtime dressed as a bride. Normal week-end attire
some said ! |
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Water Pump Catalogue (18-03-2003)
The latest addition to the 'new image' Trupart catalogues covers Water Pumps and is launched today.
Over 240 pages with over 500 references, the range has been updated and reflects the ever broadening requirements
of the aftermarket.
Please speak to your Area Sales Manager (ASM) or contact the Service centres in Doncaster or Glasgow. |
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New Company Image (25-02-2003)
As mentioned in the news update of 29-08-02 the new image to be featured on Trupart product packaging, catalogues
and corporate livery has gradually been introduced.
All of the recently introduced catalogues have been in the new style and recently some product ranges have also
benefited from the update |
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Electronic Cataloging. (27-01-2003)
Trupart has signed a long-term agreement with CCI Triad to facilitate the distribution of the company's catalogue
content via MasterCat.
This agreement complements the agreement already in place with MAM which covers the AutoCat facility.
Together they give coverage to over 4000 factor and retailer users throughout the Aftermarket. As each new range
is catalogued it will become available via MasterCat and AutoCat |