 2003 NEWS |
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| Improving Communications |
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You will know that we have recently introduced direct dial telephone numbers to make communications more direct and also to save time. Comments from both customers and suppliers alike have been extremely favourable and that makes the whole exercise (and investement) well worthwhile.
We would also like to point out that you can make direct contact via e-mail so please ask for any individual e-mail addresses you may require. |
11/12/2003 |
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| New joiners at Doncaster and Glasgow |
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Our continued growth throughout the year has resulted in several additional people joining the Trupart and IMPS teams.
On the customer service side in Doncaster, Steven Walker and Tim James are new to the company and Carl Gregg has transferred from the purchasing department.
In Glasgow Louise Rennie and Andy McAllister have both joined to further improve the service. |
11/12/2003 |
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| Web Site Redesigned |
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The Trupart web site has been completely redesigned to make it easier for customers to find just exactly what they want.
New features include animated flash screens, company profiles and a product range guided tour. The new site also has an improved news system, on-line product catalogues, and the facility to download PDF versions of the Trupart printed catalogues.
Over the next few months further alterations will be made to the site to improve its operation.
We welcome your feedback so please tell us what you think about the changes. |
09/12/2003 |
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| FSG Partner Supply Agreement |
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Trupart has been appointed as a Partner Supplier to The Factoring Services Group for the supply of Wiper Blades. The agreement is initially for a two year period and will include product supplied in both the Trupart and the FSG's Independent Plus brands.
The new agreement takes effect from 1st October and will be in addition to other ranges already supplied to the Group |
01/10/2003 |
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| The Trade Show Circuit |
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Always on the lookout for new products or opportunities to further improve our service offer, the Trupart team 'hit the road' in the coming months as the Trade Shows approach.
First is the Equip Auto Show, Paris in October followed by the SEMA Show, Las Vegas in November. As yet it is still unclear as to whether a 'new' UK Trade Show will be held next year or if the Automotive Trade Show will return but Trupart will be exhibiting provided there is a show to attend. |
15/09/2003 |
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| Find the Tru Part on the Web |
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In addition to the Trupart catalogues being available in an electronic format via MAM AutoCat and the CCI Triad MasterCat you will soon be able to determine vehicle applications via the www.trupart.co.uk web page.
The new service will by powered by EasyCat and will feature competitor and OE cross reference information along with application details and a buyer's guide. The service should be online by the end of October.
Wiper Blade Catalogue.
The new Wiper Blade catalogue mentioned in the May news bulletin is now available and perfectly timed for the coming season. There are several new part numbers available covering many new applications and for the first time refills are available.
Ask your ASM or business manager for a catalogue and details of the current blade promotion. |
11/09/2003 |
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| Lighting and Door Mirror Catalogue |
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The rapid sales growth of the Lighting and Door Mirror ranges, combined with ongoing range development has required another update of the Trupart catalogue. This is the second update within 12 months and is not just a reprint but a new edition following a full range review.
The catalogue features an extension of the Performance Lamps section and dozens of new applications. |
01/09/2003 |
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| DDI Telephone System |
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Today we go live with our new Direct Dial telephone system.
Each department, and everyone in contact with customers will have a direct dial number to save callers' time and to again help improve service. If the person you want is on another call or is not available then you get the person on the next desk.
No frustrating voice mail, no waiting for that return call - but straight to your target or someone near by. At the moment we have to 'transfer' over 70% of all incoming calls and this uses everyone's time.Our target is to cut this to below 20% but to make this possible callers need to use the new DD numbers.
Listed below are a selection of popular DD number but if you need someone else just ask. And as you would expect you can still use the old numbers if you prefer.
NEW DIRECT DIAL PHONE NUMBERS
SALES DIRECT:
DAMIAN: 01302 381890
JAYNE: 01302 381891
CARL: 01302 381892
PAUL: 01302 381893
JAMES: 01302 381894
AVINDER: 01302 381895
TIM: 01302 381896
BEV: 01302 381889
GENERAL SALES LINE: 01302 344919
LIGHTING DIRECT:
CARL: 01302 381886
STEVEN: Number Available Soon
DAVE: 01302 381887
DARREN: 01302 381888
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26/08/2003 |
